Service

Project Design, Planning, Maintenance, and Service

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Our service begins with assessing your requirements and existing systems. Based on this, we design a solution that precisely matches your specific needs. We coordinate preparations and interfaces with other trades on your behalf and install the system solution virtually turnkey. Of course, we also provide maintenance and service.

Modern systems must not only offer reliable protection but also be easy to manage. Therefore, remote maintenance is a standard feature.

Our acousto-magnetic article surveillance systems are exceptionally robust, maintenance-free, and designed for continuous operation in retail environments. Extensive preventive maintenance is not required. Technical interventions are only necessary in the event of a malfunction or altered environmental conditions, such as new sources of interference or structural changes. Thanks to integrated WiFi Remote Tuning & Diagnostic technology, service can be performed quickly, efficiently, and without on-site deployment when required. Every store today has WiFi. Since we can leverage your existing WiFi system, you won’t even need to install an additional cable.

Today, video systems are an integral component of business operations. Our systems are often integrated with point-of-sale (POS) systems, scales, access control, and intruder alarm systems. In the event of an alarm, immediate notification is sent to alarm centers. Remote maintenance is also a standard feature here. For complex installations or multi-branch operations, our “Enterprise Dashboard” provides live status monitoring across all systems, whether local, national, or international.

Modern EAS systems must not only offer reliable protection but also be easy to manage. Our acousto-magnetic systems are exceptionally robust, maintenance-free, and designed for continuous operation in retail environments. Extensive preventive maintenance is not required. Technical interventions are only necessary in the event of a malfunction or altered environmental conditions, such as new sources of interference or structural changes. Thanks to integrated WiFi Remote Tuning & Diagnostic technology, service can be performed quickly, efficiently, and without on-site deployment when required. Since we can leverage your existing WiFi system, you won’t even need to install an additional cable.

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Your Benefits at a Glance

Thanks to WiFi-based remote maintenance, you benefit from numerous advantages that make your EAS system more efficient and cost-effective:

No Call-Out Charges

Faster Fault Diagnosis and Resolution

Higher System Availability

Our WiFi-enabled systems are prepared for wireless remote maintenance as standard.
Since network cables are typically not installed in entrance areas, the devices utilize modern WLAN technology to connect to the cloud – entirely without structural modifications or additional costs. Our WiFi Remote Service ensures that your EAS system remains secure, efficient, and operational around the clock.

References

  • APOLLO, Lunami Gastronomiebetriebe Mondsee

    Lunami operates several catering establishments on the north shore of Lake Mondsee: a hotel, gourmet restaurant, event location, excursion restaurant, kiosk, and catering for shipping.
    The installed video system ensures the safety of guests and simultaneously supports operational management.

    About this company
  • Assured Austria License Plate Recognition

    License Plate Recognition at Rental Car Return at Airport Stations
    As a fleet management service provider, Assured Austria solves the rental car return and processing at Austrian airports. The license plates of the incoming cars are automatically recorded by cameras and transferred to the database. This speeds up the return process, enables rapid analyses, and creates clear documentation.

    About this company
  • Bauhaus – “SCANNY Pure” Makes SCO Checkouts Safer

    The goal was to provide employees at self-checkout tills with an effective tool: to monitor transactions, detect manipulation attempts, quickly identify the need for assistance, and simultaneously create an effective deterrent.

    About this company
  • Billa

    AI-powered cameras at Billa and Billa Plus detect when individuals attempt to leave the market through the entrance with unpaid goods. The automatic return prevention system emits an acoustic signal, informing customers to use the checkout exits.

    About this company
  • Clinton Camp David & Soccx

    In all stores in Germany, Austria, Switzerland, the Czech Republic, and Slovakia, WiFi merchandise security systems ensure reliable theft protection. They are directly integrated into the branch network, making them remotely maintainable. In the event of malfunctions, WG GLOBAL Service can immediately access the systems and rectify errors without incurring travel costs.

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  • Edeka Stubhann – South Bavaria’s Best EDEKA 2025

    In the Surheim and Laufen branches, video surveillance supports management. GK POS systems and Mettler scales at the fresh food counters are integrated, enabling automated data reconciliation. Additionally, the “blind spot assistant” helps to quickly check whether shopping carts have been completely emptied.

    About this company
  • Globus Market Halls

    Monitoring large sales areas requires special camera technology. Globus relies on tube camera systems from the French manufacturer TEB for this purpose – planned, installed and maintained by WG GLOBAL.

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  • IKEA & AVA Shopping Center Belgrade

    For operators of shopping centers, visitor counting is a valuable tool for measuring the impact of advertising and the success of the tenant mix. The AVA Shopping Center Belgrade goes even further:
    Sensors record visitor numbers in over 50 shops, while license plate recognition analyzes the regional origin. This reveals how the attractiveness of IKEA and the AVA Center complement each other.

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  • KaDeWe Berlin

    The renowned department store, with its dozens of exits, escalators, and elevators, presents unique challenges for securing its exclusive merchandise, particularly due to its exceptionally wide product range.

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  • KfW Bank Berlin – System Support by WG Global

    The KfW Banking Group is one of Germany’s leading promotional banks and supports projects in the areas of economy, environment, education, and infrastructure.

    For KfW Bank Berlin, we handle the service, maintenance, and expansion work as well as the GDPR-compliant installation of the systems. This ensures a secure, reliable, and modern operation of the technical infrastructure.

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  • Metro

    In both classic Metro markets and smaller gastro markets, camera systems ensure 24/7 surveillance. Stability, intuitive operation, and excellent service were crucial.

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  • Oberberg Clinics – Private Clinic for Psychiatry, Psychosomatics and Psychotherapy

    A uniform video system has been installed at Oberberg Clinics’ locations throughout Germany. This system enables the surveillance of parking areas, entrances and exits, as well as other security-relevant areas. Central administration is carried out via a video management system. To simplify operations, computerless monitors are used, which display video streams directly from IP cameras – without additional hardware but centrally controlled via the video management system.

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  • WG Global

    Outdoorsports Outlets / Mountain Sports

    For over 10 years, Mountain Sports has independently installed our merchandise security systems. The systems are delivered pre-configured and connected by the facility management. Upon commissioning, they automatically connect to the pre-configured WiFi network. The final setup is performed by remote technicians from WG GLOBAL.

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  • Traffic Monitoring A24

    Video management and control system

    On a section of the A24 motorway between Berlin and Hamburg, video cameras monitor the flow of traffic in close cooperation with the traffic management system.
    In the event of heavy traffic, the hard shoulder can be temporarily released as an additional lane.
    Before each release, a visual inspection is carried out by the video cameras to ensure that the route is completely free of obstacles or vehicles.
    The service and maintenance work of the video management system is supervised by WG Global.

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